Frequently Asked Questions
BOOKING YOUR HOLIDAY
What is included in the holiday cost?
All guiding, accommodation and airport transfers. Maglia Rosa Cycling will organise your accommodation and provide all guiding and routes while riding with you. Prices are based on 2 persons sharing; we can arrange single occupancy accommodation and offer a reduced price for any non-riders.
Do you offer guiding only?
We also offer a Guiding only package; please contact us for more information.
What’s not included in the holiday cost?
Flights (please book your own), personal insurance, bike spares, lunches, snacks, bike hire (we can arrange this).
What is the deposit, and when is the balance due?
The deposit for our holidays is 30% of total cost per person and is non-refundable. The balance of all holiday fees is due 60 days before the start of your holiday.
How do I contact you to ask questions about a holiday?
Please use our contact form or email us at email@example.com or call us on +44 (0)7918781279 or
+44 (0)7957190211 and we will get back to you as soon as possible.
ARRIVALS AND DEPARTURES
Can you help with travel arrangements?
We can suggest a few specific airlines based on our experience, but we cannot book flights for you.
Can I make a group booking?
Yes, please let us know when making a group booking on the comments section in the booking request form.
Do you do private or custom holidays?
On certain dates we can customise a Lake Garda or Dolomites holiday especially for you and your group.
How do I get to Lake Garda / Dolomites?
Is the transfer from and to the airport included?
Transfer from the airport is included. We arrange this based upon the number of people and the number of bike boxes in your group. We just need your flight information. Cost effective car hire is easily available from Verona airport and this comes highly recommended. The nearest airport to Lake Garda is Verona, for the Dolomites it is Verona or Venice.
Can I ride the day I arrive?
The first official bike ride will be on a Sunday morning, if you arrive early on a Saturday and we are available we can take you on a short ride, alternatively we can provide you with directions for a few simple routes you can ride on your own.
How will I receive all the relevant information?
We will email you all the information you'll need before you leave for your holiday.
FOOD & DRINK
What food and drinks are included?
This depends on the type of accommodation you have chosen. Half-board accommodation includes breakfast and evening meal. If you choose a self-catered apartment, we can advise on the best local restaurants and supermarkets.
If I am hungry or thirsty during the ride, what should I do?
During the ride, we can stop at a café/restaurant for refreshments. Along the route, there are many places to fill up with water - your guide will point out water fountains. We advise taking a small amount of food with you, as is usual on any long ride.
Do you cater for vegans/vegetarians?
That's no problem; just tell us on your booking form and we'll arrange this with your hotel.
Should I bring my own bike?
You are more than welcome to bring your own bike and we think this is the best option as you will be tuned to the feel of it and how it rides. You are responsible for assembling your bike upon arrival and disassembling it upon departure. We can arrange bike rental if you prefer this option.
What do I need to bring to ride?
If you choose to rent a bike we recommend that you bring your own shoes, pedals, helmet and possibly your own saddle. We advise you to carry shoes in your hand luggage.
Where can I store my bike?
The accommodation we arrange will usually have locked bike storage facilities; some also have video surveillance security.
RIDING IN ITALY
How should I prepare for riding in Italy?
We think that you will get maximum joy out of riding here if you come prepared. While we have varied terrain here, we also have lots of hills. We suggest that you have a decent amount of base miles in your legs and, if the area where you live allows it, get into the hills!
Riding on Italian roads?
If you are from the UK you will be riding on the right rather than the left! It’s surprising how quickly this becomes second nature. In Italy motorists are used to sharing the road with cyclists and are much more tolerant than in the UK. When away from the towns many of the roads are quiet but you must always pay attention, follow your guide's lead and use caution, as you would on any public road. Please read our section on group riding for more tips.
How long will each ride last?
The rides start every day between 08:30 and 10:00 am (depending on season and weather) and we will be out 4 - 6 hours.
How many riders are in a group?
If I have serious mechanical problems during a ride, how will I get back?
In case of a serious breakdown and we are unable to fix the bike on the road we will arrange for you to be picked up - this may involve a small charge.
What is the ride program?
Each ride will offer you different terrain, sights and experiences. While there is a general plan for each day, we will discuss the actual route the night before, taking account of the weather and the abilities of the group.
What cycling kit will I need to bring?
The rides are likely to include higher elevations. It is a good idea to bring:
- Arm warmers
- Rain jacket
- Gloves (short finger or lightweight)
In the Dolomites, you should also bring:
- Winter jacket
- Winter gloves
- Leg Warmers
What is your cancellation policy?
When is final payment due?
We need a 30% deposit on booking to confirm your holiday. Then you need to pay the balance 60 days prior to the start date of your holiday.
What is the weather like at Lake Garda?
From May to October, the weather is generally warm and pleasant with plenty of sunshine. July and August are the hottest months and can see temperatures into the mid 30’s down at the lake although the temperatures at higher elevations are cooler.
What is the weather like in the Dolomites?
If you have ever been to a mountainous area you will know that the weather conditions can be unpredictable, however, summer in the Dolomites is usually sunny and warm, particularly in July and August when we run our Dolomites weeks. Temperatures are usually 22 – 30 degrees in the valleys although the temperature will be lower at the top of the mountain passes, so make sure you have a gilet or jacket for the descents.
UNFORTUNATE ACCIDENTS AND INSURANCE
If I have an accident on the rides am I covered by insurance?